Online Customer Experience Management Degree :: Accredited Universities

In our competitive, social media-driven marketplace, customer experience is not just important; it's imperative. Qualified professionals who can help businesses sustain customer loyalty are in high demand. As one of our many concentrations, our MBA in Customer Experience Management can give you the knowledge and skills you need to help manage, oversee and evaluate customer experience.

Whether you're interested in advancing your career beyond traditional marketing management or becoming a consumer experience analyst or strategy consultant, our MBA in Customer Experience Management can help you understand the fundamentals of customer perspective, and apply key technologies for professional success.

Entry Requirements

Applicants must have hold a bachelor's degree from a University-recognized institution.

If your undergraduate GPA is below 2.70 on a 4.0 scale, you must achieve acceptable scores on the Graduate Management Admission Test (GMAT), the Graduate Record Examination (GRE) or the Keller-administered admission test.

International applicants
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Must hold a degree recognized as equivalent to a U.S. baccalaureate degree .

Applicants whose native language is other than English must demonstrate English-language proficiency by providing evidence of one of the following:

- Submission of a high school diploma, or post-secondary degree or higher, earned at an institution at which the language of instruction was English.

- Submission of a post-secondary transcript verifying completion of 30 semester-credit hours of baccalaureate-level courses (excluding remedial and developmental courses) with at least a C (70 percent) average from an institution at which the language of instruction was English.

- Submission of an earned Test of English as a Foreign Language (TOEFL) score of at least 550 on the paper-based TOEFL, 213 on the computer-based TOEFL or 79 on the Internet-based TOEFL.

- Submission of an overall band score of at least 6.0 on the International English Language Testing System (IELTS) exam.

- Submission of an overall score of at least 4.5 on the International Test of English Proficiency (iTEP) Academic-Plus exam.

Completion of either of the following, with a grade of B (80 percent) or higher, from a DeVry-approved post-secondary institution or community college:

- The equivalent of DeVry's freshman English composition course.

- Two or more baccalaureate-level English writing or composition courses.

- Documents verifying at least two years' service in the U.S. military.

- Having attained an acceptable score on a DeVry-administered English-language-proficiency exam.

Other Fees

Textbook and Materials Expense: $2,800

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Become an effective manager with a Management degree at Murdoch

Good management is all about the process of deploying the right resources to match your customer's needs, and knowing how to organise and administer the activities and actions necessary to reach a particular goal.

Great management is about achieving all this whilst motivating your team.

Gain a thorough appreciation of all aspects of management from our experienced team

Our teaching staff understand what it takes to be a good manager - as many of them come from practical management backgrounds themselves.

They will guide you through a range of traditional areas of management involving planning, organising, directing and controlling processes, as well exploring newer, more contemporary management practices in the context of the global economy.

Benefit from our strong links with industry and well-respected business research centre

As a Murdoch student you will benefit from the latest research into management practices and teaching developed by our leading researchers.

You will also benefit from our long-established links with industry, offering you opportunities to undertake work-based business learning during your studies to help prepare you with practical experience and knowledge on graduation.

Entry Requirements

Secondary school results
English competency

Other Fees

Overseas examination fees

Textbooks

Student Services and Amenities Fee (Max. $281/year)

Incidental unit costs

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Earn a respected bachelor’s degree in Hotel & Restaurant Management from Northern Arizona University and learn to provide stellar customer service and business leadership through in-depth coursework, hands-on experience, and external internships. NAU’s Hotel & Restaurant Management program is among the best in the nation and has earned additional accreditation by the Accreditation Commission For Programs In Hospitality Administration (ACPHA) – an honor held by fewer than 20% of hospitality programs.

Increase your salary potential in Arizona to at least $55,000 in leading positions like hotel manager, restaurant general manager, and development manager. Earning an ACPHA-accredited Hotel & Restaurant Management degree prepares you for career opportunities in these Arizona hospitality settings:

Amusement Parks
Casinos and Spas
Convention Halls and Stadiums
Country Clubs
Hotels and Resorts
Restaurants

Entry Requirements

To be admitted into this program , you must have an associate's degree, either completed or in progress, at a regionally accredited institution and the associate's degree must be completed prior to the awarding of the degree.

Other Fees

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The purpose of the Masters of Science in Management program is to provide a learning experience that students can readily transfer into everyday practice in their careers and businesses. Performance competency (skill- and knowledge-developing projects) and affective development (value-challenging experiences) are emphasized. Projects focus on enhancing the following skills: Internet, primary, and secondary research; software (MSWord, Excel, PowerPoint, and Project Management); creative; decision making; project and people management; analytical; synthesis; integrative; conceptual; and communication. The program is designed to provide a high degree of specialization within the area of business and management, with an in-depth understanding of advanced concepts, knowledge and skills.

Program Objectives
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Graduates of the Masters of Science in Management program will be able to demonstrate the ability to:

Examine the emerging challenges that are transforming the corporate landscape with respect to the field of management.

Utilize an expanded business vocabulary by exploring the functional and specialty areas of business.

Apply analytical methods to new and current product marketing planning, and utilize advertising to maximize marketing efficiency and effectiveness.

Evaluate the legal issues arising in the operation of a typical business and apply legal concepts in making and implementing business decisions.

Analyze the various functions of a human resources department, and examine the interaction between the human resource department and other departments to develop and implement corporate strategy.

Develop overall leadership and team building skills to become a more effective change agent and achieve desired business outcomes.

Strategically and functionally examine the development of a business from domestic to international, and evaluate the impact of diverse cultures on international business processes, strategies, and human resource management issues.

Examine the steps to collective bargaining (unionization), decertification, and grievance and arbitration processes.

Apply the brand management process to product and service lines in order to increase awareness, company sales, and profits.

Manage large and small business projects, to include developing timelines to guide completion, writing associated reports, and utilizing project management software.

Examine the concepts of entrepreneurship and small business to include identifying new business opportunities; analyzing markets, customers, and product risks/benefits; developing marketing and financial plans.

Examine the different types of corporate crime and defend various positions on penalties and punishments, consumer and corporate fraud, regulation, and enforcement.

Evaluate ethical and legal issues relevant to the policies, practices, and management of employee behaviors and business operations in a competitive environment.

Examine the strategic management process and evaluate the challenges faced by companies and their leaders in the form of comprehensive case analyses of real-world business scenarios.

Entry Requirements

Bachelor’s Degree

Other Fees

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Enhance your Bachelor of Science in Operations Management with a concentration in Logistics and Transportation at Southern New Hampshire University. This program is perfect for business-savvy professionals and military servicemembers interested in managing the flow of information, materials or goods through the manufacturing and delivery process.

What You’ll Learn

In this online logistics and transportation concentration, you’ll explore the complex coordination required in moving and storing supplies, work-in-progress and finished goods. You’ll also examine the steps necessary to integrate suppliers, factories, warehouses and stores so that products are distributed to customers in the right quantity at the right time. Courses cover logistics management, reverse logistics, transportation management and integrated supply chain management in various industries.

Where Your Online Logistics Degree Can Take You

According to the Bureau of Labor Statistics, employment of logisticians will grow 22 percent by 2022, thanks to increased transportation needs in a global economy.* Employers hiring for these positions seek professionals with a bachelor’s degree and related work experience, including logistical work for the military.

The online logistics degree concentration will prepare you for careers in professional services, scientific and technical services, transportation and warehousing. Careers include supply chain analyst, logistics team lead, distribution analyst, inventory control manager and transportation supervisor.

Entry Requirements

Applicants must have completed a diploma from a U.S. high school or equivalent program.

International applicants
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Undergraduate applications will be considered for admission to the upcoming term start on a rolling basis. Eligibility for admission is based upon the following:

- Applicants need to have completed the equivalent of a US Secondary School

- Applicants will require the equivalent of a 2.5 on a 4.0 grading scale for admission consideration

- Applicants must demonstrate English proficiency as evidenced by:

TOEFL score of 71 and greater, IELTS score of 6.5 and greater, PTE score of 49 and greater, ELS score of 111 and greater, EF score of 107 and greater, and Michigan score of 85 and greater. The TOIEC examination is not accepted.

Other Fees

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